Cancellation policy
24 hours' notice. That's the rule.
Your visit time is saved just for you. If your plans change, please tell us at least 24 hours ahead. Then someone else who needs care can use that time.
The policy in 3 lines
Fig. 01Fig. 02 · The notice window
When can I cancel for free?
Fig. 03 · What it covers
What counts.
Every PT session follows the 24-hour rule.
One-on-one training sessions follow the same rule.
Recovery visits need 24 hours' notice too.
Sessions you share with others follow the same 24-hour rule and fee.
Canceled with less than 24 hours' notice: $75.00 fee.
One same-day cancellation per client with no fee, for illness or other unexpected events.
Fig. 04 · Questions
Fair questions.
Why do you have this policy?
Your visit is time saved just for you. When a visit is canceled at the last minute, we usually can't give that time to someone else who needs care.
What if I'm sick?
That's what your one free same-day cancellation is for. Let us know as soon as you can.
How do I cancel or reschedule?
Call us at 330-577-3640 as early as you can, and at least 24 hours before your visit.
Does this apply to shared sessions?
Yes. The same 24-hour rule and fee apply.
Need to make a change?
Let us know early.
The sooner you tell us, the easier it is to find you a new time.